Refund Policy

1. Your statutory 14-day cancellation right

If you are a UK consumer you normally have a statutory right to cancel a digital service within 14 days of the contract starting. If you ask for access to start immediately, you may still cancel within those 14 days and receive a refund in line with this policy, but your right to cancel ends once the service has been fully provided. Before checkout we ask you to confirm that you want access to start immediately; your choice and the wording version are recorded.

2. Our voluntary first-charge offer

In addition, if you request a refund within 14 days of your first paid Silver or Gold annual membership charge, we will provide a full refund of that charge. This includes the first charge made when a free Gold trial converts to a paid membership. The 14 days start when the first paid membership charge is taken, not when the trial starts. This voluntary offer does not cover later annual renewals or additional transactions.

3. How to request

Email orescoresupport@gmail.com from your account email address with your request and, if available, the Stripe receipt or charge date. Do not send full card details. Approved refunds are returned to the original payment method via Stripe, subject to payment-provider processing times.

4. Cancellation and access

To stop renewal, open Account and choose Manage billing to cancel in the Stripe billing portal. Cancelling renewal without a refund keeps paid access until the end of the current paid period. A full refund of a membership payment ends that membership’s paid access immediately and cancels future renewal. Partial refunds and refunds of upgrade or prorated charges do not end access or cancel renewal. Your saved work is retained when paid access ends. No VAT is charged.

5. Your legal rights

This policy is in addition to, and does not limit or replace, your statutory consumer rights, including remedies for digital content or services that are not as described or not provided with reasonable care and skill. Contact us even after 14 days if you believe you have a statutory claim. Trial cancellation before the first charge prevents that charge rather than creating a refund.

OreScore is available only to adults aged 18 or over. For questions contact orescoresupport@gmail.com.